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| - Having purchased first a WRX here, and getting my STI serviced here I can say I've got a pretty good feel for the place. In summary, the Service Dept is good, Brandon bends over backwards to make me happy. They also use factory Subaru oil, which is nice for peace-of-mind, and they have been good about working in my favor, I appreciate the efforts to save me a few bucks and will continue to use this place because, well they're just very nice and positive.
Parts Dept is decent and you can order parts online on the Subaru website for a discount and pick up there. Selection of accessories isn't so great but whatever. I ordered some spare interior pieces for my car, got a 10% discount off MSRP without asking by ordering online.
Sales dept is definitely not for rookies- it's more like a traditional car dealer, "What can we do to get you to buy today" kind of place- and the second sticker can be a turnoff; but if you do your homework, research, and get everything set up before you even step on the lot- and know where you stand on the deal at all times, you'll be just fine. You CAN tweak them to sell the car, they want to sell the car, so channel your inner mule, don't take it personally and be very stubborn.
Do your homework, know what you're supposed to pay and walk if you don't get it. You got the internet, use it. Ya got it? Do your homework before you walk in.
Anyhow, with all this said, this place is definitely superior to the other places in the valley especially for service- that's the real value in this dealer- and let's face it- unfortunately Subaru is more of a boutique brand around AZ and all the dealers know it. The lot isn't as new or pretty as the others, but here they will treat you well, especially on the service side.
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