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  • Overall great experience and would stay there again! My wife is a huge fan of Ritz - Carlton and despite my cheapo tendencies she's managed to get me to a significant number of properties over the years. She'd give it a "4.5" stars if it were possible. Keeping this place from five stars was a lack of turndown service. This is one of her favorite perks and is part of the "experience" of staying at Ritz Carlton, yet this property doesn't offer it. The pool is smallish but not uncommon for a downtown location. Bar is a great place for a drink or two and some snacks. Pretty cool that front desk staff greeted us by name (even pronounced correctly) after dropping off the car. Overall...signature great hospitality throughout our stay. We liked the location across from the Mall. There is a tunnel that allows you to cross under the street so you don't have to play in traffic. Lots of good restaurant choices at the Mall. Dear Ritz Carlton...for the love of humanity please stop charging for Wifi. Raise your room rate a little if you need to, but charging for what grocery stores & coffee shops give away for free cheapens your brand.
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