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  • I arrived shortly before my scheduled appointment. The waiting room was jammed packed. I was not happy with the hour+ long wait I experienced. At one point I left the reception area to use the restroom which passed by the nurses station. I took that opportunity to ask what the hold-up was. I was pleasant when asking, not rude. I was told I would not be seeing Dr. Kim, I would instead be seen by her PA. That was a little disappointing but I was ok with it. I said fine, as long as somebody would please see me immediately, since I'd been waiting over an hour. Dr. Kim's PA rushed through my exam. Specific questions I wanted to ask were left unanswered because of the hurried pace. I will be returning to my former doctor for my next screening. I may use Spectrum for advanced care if I need it (MOHS surgery), because I was treated without too long of a wait two years ago, and I really liked Drs. Kim and Thosani. However, this visit was a waste of my time. To top it off, when I was leaving the front desk receptionist disagreed with me as to when I was last seen and at which location after I repeatedly informed her of specific dates and locations. Sheesh. I'm a paying customer/patient. Please afford me the respect I give you... don't treat me like an annoyance. Spectrum's administrative staff needs lessons in courtesy and organization.
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