Last year, I bought 2 new tires for my 2011 SUV at Superior Tire in Summerlin. This year I went to their Rainbow/Spring Valley location to buy 2 more. I specifically asked them to put the 2 new tires on the front & move the 2 tires from last year to the back. When I paid & checked out, I asked if they had done that & they confirmed that they had. When I got home & looked at the tires, it was obvious that the new tires were on the rear. (Guess I should have checked before I left).
I called the store manager & was told that the new procedure is to put the new tires on the rear. I said that (1) - you could have mentioned that you were doing that & (2) I also wanted the older tires moved to change the wear on them - as you do when you rotate your tires. No response or offer to fix my complaint.
I suspect that not moving the two tires saved them labor costs. Or, they just didn't feel like doing it. At the very least, I would hope that in the future, Superior Tire will advise their customers before they just do what they please.
Their prices were good & the waiting room comfortable, hence the 2 stars. Sadly, this a field rife with cheating customers so I can't guarantee that you will have a better experience elsewhere.