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  • Ok with the good. They are family friendly, A LOT of friendly waitstaff, and with lots of seating. The bad is a bigger list. This is a more expensive Steak n Shake, with higher prices and average milkshakes. We were there with another family, so we had 2 waitresses. Unfortunately, the other family had their orders taken 15 minutes before our order was. So, we watched them eat for 30 minutes before our food came out. We realized why there are so many people working there, to deliver the food. As the food is ordered, it is cooked and placed out in the ticket order. The manager was yelling at them to stay in line, in order, so the food could be given to the right person. All the burgers look the same, the staff can't tell the orders apart. You would think the ticket would be placed with the basket or something to help the delivery process. I ordered the grilled chicken with pepper and onions, with coleslaw, fries, and Texas toast. Well, the chicken was just same old grilled chicken, kind of bland, and with no peppers or onions. The coleslaw was good. The fries were no different than frozen fries that were fried. This meal cost just shy of $10. The rest of the family ordered burgers. My husband didn't even get his burger, they forgot the onion ring and bbq sauce. The one thing that was supposed to make it different than the cheeseburger he received. His chili cheese fries were fries with liquid cheese and canned chili, no different than 711. So, then they ordered dessert, milkshakes. My husband asked what flavor ice cream they have, um only vanilla, but you can put whatever topping you want to flavor it up. Then, you are left with a milkshake with big chunks that were stuck in the straw. We pay and leave. Multiple people were immediately sick. The pain created after was not worth this food. Overall, the price and quality of the food was not good. I get it, it's burgers. But a place that specializes in burgers, we just expected more with less pain.
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