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| - I don't think there are enough negative adjectives in the English language to describe the experience I had at this clinic. I'm not going to speak about the clinic as a whole, because I only had one experience (my first and my last) with a physician and another woman who took my temperature but refused (yes, refused) to identify herself.
I'll spare you the reason for my visit, but it was legitimate-I'm a seasoned health care practitioner myself.
I was registered within 5 minutes of arrival. Shortly thereafter, I was called to come into a room by the unidentified woman, who, by the way, began interviewing me in the hallway as we were walking to my room. Basically, she kept repeating: "what is the reason?" I wasn't sure what to say so I didn't respond, so she persisted. By the time we were in the room, I said, "I'm sorry, I'm Simon, and you are?" She said nothing, walking towards me with a thermometer, repeating: "what is the reason?" Over and over...and over, and appeared to become increasingly impatient. She took my temperature and as she walked out, said her scripted: "Please have a seat [I was already seated] and the doctor will be right with you."
Well, she lied about the "right with you" piece because it would be another 45 minutes of waiting before the doctor would come. Of note, there was one person in the waiting room as I arrived close to opening time.
In the patient room: I quickly noticed what came to be one of the biggest ethical breaches I've read about and experienced. The computer screen in the room was populated with a list of all the clinic's patient names with their respective room locations in the clinic. What's more is that I recognized one of the people on the list. I also imagine that all the the other patient rooms have this list available and visible on their computer screens. Frightening!!!!
Of course, curious me, and having 45 minutes of idling and sitting around, I started to play with the computer. It appears I could easily access the patients' visit histories, home addresses, phone numbers, places of employment, health card numbers, dates of birth, and the list goes on. Of course, I am sure other patients can access all this information on me too, as my name was also on the list, for the world to see.
The doctor? Well, his response to me when I brought up what I found was: "It can't really be helped. There's nothing we can do to prevent it."
I'll spare you the details of my interaction with this ethically and professionally bankrupt physician, but will entertain you with a few adjectives:
- Unethical
- Uncaring
- Disinterested
- Condescending
- Argumentative
- Insensitive
- Defensive
- Socially ignorant
- Presumptuous
- Rushed
I have seen many, many health care facilities, worked in some, evaluated others, and I keep a close finger on the pulse of what is happening in current health care institutions. I have never before seen such dismissive, such morally undeveloped, socially regressed physician and (unidentified woman). Although this doesn't at all surprise me, given what I know about walk-in clinics and the beasts that inhabit them (perhaps a stereotype), this experience, given its broader implications for risk to information and risk to the public, is off the charts!
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