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| - I'm giving this establishment 3 stars because the two times I've been to this Chipotle it has been the BEST experience I've had at a Chipotle. THAT SAID, looking at all the previous reviews of this Chipotle I can honestly say that I've experienced the same ridiculous issues at other Chipotle's but so far NOT at this establishment. I hope not either but there are a few areas that could DEFINITELY be better.
For one, whoever designed and constructed this building did NOT anticipate there to ever be a line longer than 12 people. After that it becomes crowded VERY quickly and easily making the line continue outside the building. On top of this, BE CAREFUL driving around this particular location. There are "ONE WAY" driving signs all over the parking lot so it can become dangerous if you're not paying attention or get confused. The last thing anyone wants is to tell their insurance company is, "I hit a car at Chipotle going the wrong way." So, look for the signs.
The BEST WAY TO ORDER is online. I have NOT tried the phone app but I've always ordered online from my laptop both times I've been here. Trust me, this IS the best way to order Chipotle. NO LINES. Both times I have ordered using the online website my food was ready, they checked the receipt for anything extra, like beverages, and the food was prepared properly with no dents or smash marks. Here was the issue I did have BOTH times though. IF there is NO napkins or utensils in the bag I feel it's good customer service to TELL THE CUSTOMER where to get the utensils and napkins if they didn't put any in the take out order. I feel this is just common courtesy because I would be absolutely pissed if an employee handed me my food after paying and saying "Here ya' go." then leave only to find out that there were no utensils or napkins half way to where I'm going only to pull over at another Chipotle (there really are more of them than anyone realizes) or a different fast food establishment to get utensils and napkins. Yes, I do speak from experience. So the second time I ordered I made sure to make my way to the utensil counter. There were only two containers. Forks and more forks. Well, I took two forks and some napkins then tried to make my exit since the line was literally one person away from being out the door.
Overall, this Chipotle has been much better than some other locations but it does have some the the same issues other Chipotle's have. I will order again from this location unless their service declines. Chipotle and their establishments should be reading these reviews if they REALLY want to improve customer relations.
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