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  • We frequently order take out (since the eat in service is not very good and we live near by). We have ordered 10+ in the past, without any major issues, but tonight was different. First, we always order the Pasta Diablo but with spaghetti noodles. Not a major change, just a switch of noodles. After 2 mins on hold, they said they would not do the change, because the owner didn't want them changing menu items. Then, I always order the Pasta Lucci's with extra sauce on the side (they never add much sauce and it dries out when I have leftovers so I always order extra). It arrived with no sauce on the side, but I was charged. When I called, they said it was on the meal and they could send out a side of sauce but I would be charged ANOTHER $2.50 + tax. Needless to say, they have lost a frequent customer. I will not pay $40 for a meal when I'm unable to even make a change as simple as pasta noodles.
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