| rev:text
| - A message to Frank Heldt, the owner of this business.
Recently, I went into your business. I need to have a special size door made for the building off my patio. I didn't know if a standard size door could be cut down to fit. The person at the counter told me there was a person who really knew about doors and wrote that person's name on a card so I could come in and ask for him. I considered it great customer service
that this person was willing to refer me when they didn't know how to handle the situation themselves.
Today I went in with out the card, and asked a man named Glenn if he knew who that person was. Glenn proceeded to tell me in a less the pleasant rude way that no one had ever given me a card because they didn't have the saws to do the job. I could not believe I was being told that I had never gotten the card. It is not good customer service to tell someone they were lying. It really didn't seem to matter to him. He said he had been there thirty five years and knew what could be done.
Perhaps it is time for you to either retrain Glenn and and anyone else who treats customets this way or get rid of them. From the reviews I have read on Yelp, I doubt he is the only one. Maybe it used to be acceptable to treat customers the way I was treated thirty five years ago, but not today. I left your business to pick up something just up the street. While I was there I told someone in the store what had happened. This person had been planning on going to your business to buy of all things, a DOOR, because you were close. That is one customer you have lost as a result of Glenn and how he treats customers.
When you talk to Glenn, he is going to tell you he couldn't understand why I was making such a big deal of it. You should also tell him I was aware of the remark he made under his breath. If this is acceptable behavior from your employees, you can just let it go. The choice is yours.
You may wonder why I have not mentioned the sex or name of the person who gave me the card. I believe a person like Glenn, would take it out his anger on this person if he knew this information.
Two things you should know, Mr. Heldt. The first is that have spent over 40 years in retail. One aspect of my job over the years has been to train sales associates and anyone else who needs to some of the understanding of dealing with customers. Some of them have been as rough characters as, Glenn, so I know people like him can do better. The second is that i am preparing a remodel of my home. I had been prepared to suggest to my contractor and his subs that they go to your business for supplies as it is nearby. Yes, Mr Heldt, I know all about contractors and subs and the word about my experience is going to spread.
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