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  • Renting a moving truck was easy and our representative was awesome, but upon trying to return the truck at 8am was nothing but hassle. The employees did not take the time to find out what I needed or explain my return. I was told to pull my van around back and wait for someone to check me in, there wasn't an employee waiting and when asked the process the people walking around just passed the buck and said it wasn't their responsibility. After 30 minutes of trying to return my moving van, I'm standing in a line of other upset customers. 4 employees on computers and only one can rent/return trucks. Poor customer service, lack of communication to customers and inefficient.
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