WORST CUSTOMER SERVICE EVER!! Every time I call customer service I get sent to voicemail, not once has anyone ever returned my call. And when you go into the branch they are just rude and of no help. I sent my mortgage payment in on time every month for two years, my escrow went up, and the one time I pay without looking at my bill what do they do hold back my entire payment and slap me with a late charge. I try to call customer server nothing but voicemail left message no call back. Go to the local branch sorry we can't help with your mortgage you have to go to another branch. I don't have time to drive all over town , and because I figure they would hold back the second payment if I didn't pay the late fee I had no choice but to pay it and move on... But I will never go through them for anything in the future. For as much as I am paying the least they could do is return my phone call.