My first bus traveling experience was great with this company because the lady who had taken me from Phoenix to Las Vegas and back was very sweet and kind to me. She knew where I wanted to be picked up and dropped off which was great. I told the people at the ticket counter the first time they asked and the driver knew because they have a list of where people want to be picked up and dropped off.
My second experience recently was good going to phoenix but on the way back the driver was so mean! He made me pay him $5 to be dropped off at Excalibur which was what I had told the ticket people the second time when I made my purchase. Then after he finally realized his mistake but didn't say sorry to me. He did however return the money he took from me.