| rev:text
| - I was really excited to try this place! I was grabbing myself some Cafe Rio after a long day and decided to pickup some food for my parents at China Gourmet.
I suppose the issue started when I was ordering the food. I told the girl taking my order that the first few dishes were vegetarian, no meat, fish or eggs and to please substitute tofu. I asked to make sure that they did not use fish sauce and she said 'no we don't use that.' So I proceeded with my order and after each vegetarian dish I stated, no meat, subsitute tofu please. The last dish I ordered was a chicken dish for my father (as he does eat meat).
I did not wait long for my food and the girl was nice enough to bring it out to my table.
My mom dished out the food and I checked to make sure she did not open the chicken dish (as she too is a vegetarian). I opened the tofu dish and it looked really strange so I took a bite of the food and of course it was meat, I was disgusted. I had bitten into a piece of pork, I had to wash my mouth out. The 'ma po tofu' dish was listed under pork and I specifically told the girl taking my order that I did not want meat.
I decided I would call to fix the issue, I knew it was a mistake and that there was obviously some sort of miscommunication. I call and speak to a girl (I was not sure if this was the same girl that took my order). I told her what happened and she told me that she took my order and that I never told her that I was a vegetarian. I then stated that I have been a vegetarian for over 10 years and I am fully aware of how to order vegetarian food. I tried to deescalate the situation because it seemed as though the girl was getting defensive and it was a simple mistake. I told her all that I wanted was a refund for the one dish and she said they would only give me credit.
I asked to speak with a manager (because I did not want credit, I wanted a refund for the dish that they did not execute properly. The manager stated that she overhead me order and that I did not state that I did not eat meat and I ordered a meat dish so they would not give me a refund and they would only give me store credit. At that point I became very frustrated. I have worked in customer service industry for over 9 years and I have been in food service for 5 years. If there is one thing I know, it is customer service and she was not treating me like a valued customer. I then told the 'manager' that I did in fact order a meat dish for my father and that I ordered 3 vegetarian dishes for my mother and I as eating meat is aganist our religion. I also told her that after every dish that was vegetarian that I would say 'no meat, substitue tofu.' She proceeded to tell me that it was my fault and we went back and forth. Then she hung up on me.
Maybe I should have checked the food before leaving the establishment. Regardless, I will never frequent this establishment again in the future. Possibly the WORST customer service experience I have had and a complete lack of respect for dietary/religious restrictions.
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