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| - Today after a lengthy discussion with this Petsmart manager Gauge, I have decided to go forward and write about my grooming / nail trim experience. To begin, I have frequented Petsmart for many years, utilizing the grooming, daycare, purchases in the store and their vet service through Banfield. Up until a month ago I raved about how wonderful this store was. About a month ago, this store had management changes. This is just the beginning of a horrific event. I have two dogs who frequent this store a few times a week. Some employees at the store have said that "my girls" are the unofficial store mascots. I have also received many compliments about how well behaved and calm they are. One dog is 10 and the other 12 1/2 years old. They are both in excellent health, with the exception of the older having arthritis in her lower back. I have had their nails trimmed on a monthly basis and up until last month, I have never had an issue. I always inform the groomer that the older dog needs extra support under tummy when trimming her hind nails, and the groomer has always done an excellent job. I had no complaints until last month. On this day, I brought both girls in early on a Sunday morning. A groomer named "Kayla" took my older dog back to dremel her nails. I walked through the store with my other dog and I was approximately in the middle of the store when I heard my older dog yelping many times as if she were in pain. I immediately returned and asked to see my dog. Kayla returned my dog to me and stated that my dog was "nasty, mean and out of control". My dog was barely able to stand Her entire hind quarters were shaking. I immediately walked over to the cash register, showed the employee who was there her condition and asked to see a manager. The employee at the register stated he had also heard her yelping, and wondered what had been done to her. This employee knows my dog very well, and was surprised to hear the words this groomer used to describe my dog's behavior. The assistant manager took down my information, apologized and then stated that I would be hearing from the store manager. Two days passed, and then I contacted the store and left a message for him to call. No response. After two more days I then contacted corporate office. A few days later, I was then contacted by the grooming salon manager. I met with her and she basically said this is an excellent groomer and apologized. I finally did hear from the store manager two weeks after the event In the meantime, right after the event, I took my dog to be seen by a vet. She was diagnosed with a sprained hip and was placed on pain medication I am happy to say that after 4 weeks and many vet visit (over $200 in vet bills) my dog has begun to recover. I am very lucky to have had this outcome. What I learned from this experience is that groomers are not licensed or regulated in the state of Arizona. I have also learned that Petsmart does not value their customers, nor do they care about the safety of their pets. I also learned after speaking with the vet staff at Banfield, they have treated many dogs that have been injured by this grooming facility. Because of this experience, I will be moving all of my business to a local vet, not a huge corporation, and I will be utilizing a small pet store by my home to make further purchases.
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