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| - Yesterday, my wife noticed the "low tire pressure" light had come on on her 2015 Genesis. She called me, and I recommended that she contact The Ft. Mill, SC dealer where we purchased the car and take the car by for a tire repair on her way home. She did, as was told by the dealer that they did not repair tires any longer, and that we should take the car to a tire shop. They did not even offer to inspect the Tire, or add air to it.
I called Discount Tire at Tega Cay, SC, and was told to bring the car on in. We did, and they went to work checking everything out. They removed the tire and wheel from the car, removed the tire from the wheel and did an inspection of the tire. They found a very small screw in it, which was causing the slow leak. The tire was repairable without issue. The staff at Discount Tire inspected all of the tires and gave us a good report, all within 45 minutes.
The charge to us for this service, 'absolutely nothing'. They just asked that we come back when we needed new tires. That is 'excellent customer service', and we will definitely go back. As a side note, I have heard from others about the 'good will' that one gets at Discount Tire, and this experience has reinforced that.
Now, when the car is at the dealership for its service, and the question of tires comes up, do you think we will consider them for new tires? No, we will not!!!!!!
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