While I enjoy their non-traditional flavors of ice cream, they aren't always consistent. For example, their Cookie Monster flavor sometimes has regular cookies mixed with Oreos, while other times it's just Oreos or Oreos and white chocolate chips. The ice cream itself seems to be over mixed at times as well; having a dough like consistency rather than creamy. While I can get past those things, it's irritating to show up expecting a staple flavor of theirs only to find out its unavailable with the excuse of "I think we forgot to make it, we're out." Or better yet choosing another flavor and the staff not knowing if it's the right one in front of them, laughing with each other out of confusion (which has also happened more than once). The guys have decent customer service skills, but the girls I've encountered have been quite childish and unprofessional.