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  • I've been taking our little dog to this petsmart location for over a year with very few issues...well that didn't last... While traveling I called to make a bath appointment for my dog the and day. No problem bring Alice in at 5pm. I asked if my son could drop her early so he could pick me up at the airport...no problem. My son drives from Tempe to north Scottdale to pick up my dog from the boarding facility only to be turned away at Petsmart. I also received email confirmation of appointment. They couldn't find her on the books. I then try to call and make appt and complain and get the run around....pretty much they took no responsibility for the screw up and said too bad we're booked for a week...too bad Petsmart when business is slow when March is over I will not be back in your store. Customer service is such a thing of the past, sadly
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