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| - Sometimes I feel I may be giving out to many 5 stars, but when establishments go above and beyond the normal service, it is always a given that that extra star will be provided.
Tech Mail has always been my corner "HELP ME" store for my computer. I am not tech savvy at all and probably wouldn't know who to turn to if I didn't have these guys. They do it all! Shipping, mailing, printing, computer assistance and will even come to your house! & the best part about it all, they treat you as if you were family; never wanting to rip you off and doing what would be most cost efficient for you!
I recently dropped off my laptop where I hadn't used it in over a year and was debating on getting a new one. I informed him of this and they instantly turned my computer on and looking at the specs. Chuck, I believe he is the owner, informed me that if you do a software update, it will be worth it vs. having to by a new one. I had agreed to the charge and left my computer with them. A few hours later I received a call from them stating that they were having issues with the hard drive. Instead of buying a new one, the tech informed me that he would look around for a used one that would be more affordable and work the same as a new one; again I agreed to the additional cost. 1 day later, I received a call stating my computer was complete. My computer was finishing the last updates when I arrived but the tech informed me that I didn't need a new hard drive and was able to resolve the situation. He showed me everything that he did and the steps I should follow to continue to keep my computer virus free.
Not once did I ever feel they were trying to up sell me! They know their 'mother boards' and can solve anything! These are your Computer Gurus.
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