It's been a pretty mediocre experience here. I only go back when I'm craving bubble tea and can't go anywhere else. The bubble tea is quite watered down most times and lacks flavour, even though I get it without ice. Likely because of the way it's made. Also, I thought the new cake wheel tasted awful! The eggy taste basically over-powered the cake and I threw it out after just one bite.
Like another reviewer below, I too thought that one of the girls here was quite stand-off ish! I told her about the issue I had with the bubbletea, and she was almost indifferent to the issue. On the other hand, the guy that worked there another time was very responsive and ensured he made the drink exactly the way I like it.
I have had better bubble tea in mississauga, with good customer service and at a more fair price too. So won't come back here unless they start changing for the good.