I gave this business one star, because of the way that they run their business. The salon has terrible customer service. I am so disappointed. After driving 45 minutes to make it to my appointment this morning, I came to a locked door at 10:30am. Their business hours are from 9-9. After calling all morning, I finally got ahold of a human being on the phone. There was no apology, just a sleepy and unenthusiastic sounding receptionist with a response, "Oh....we open later today." When I asked about my appointment, she sheepishly told me that no one was working over the weekend. Wowzers. After, going through the other yelp FILTERED reviews, I was surprised to see that there were more disappointments. It's a bit of a surprise that the overall rating is so high. I'll stick to my other Aveda salons in Robinson.