We went here armed only with knowledge of a one time home brew done with a Mr.Beer kit. The shop is small, at the very end of a strip mall. We entered and was immediately greeted by the owner. We had tons of questions and he answered them in detail and was incredibly knowledgeable. We purchased a starter home brewing kit and he actually had a list he made himself of steps to home brewing and gave us his name and number in case we had any questions about the process. He was also incredibly cheerful. It's nice to run into great customer service and expertise in one place.