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| - I would not recommend Seven Hills Pet Hospital to my worst enemy. Do not take your beloved pet there! They charged me for a service they OBVIOUSLY did not perform, because how could a licensed professional miss the palm fronds that were removed my regular, veterinarian. See picture I posted.
Saturday, June 28, 2014 my dog, Penelope, a terrier-mix, was playing outside and ran into a pile of cut palm fronds. My husband heard her cry out and went outside to find her paralyzed with pain and a palm frond sticking out of her front right leg. He tried to pull it out, but felt that there was still a piece of palm frond stuck in her leg. She was limping and in obvious pain. Because it was Saturday night, our usual (FANTASTIC) vet was not open, so he searched and found the closest vet to Anthem, which was Seven Hills Pet Hospital.
Seven Hills Pet Hospital had to sedate Penelope to look at her arm; because she can be difficult. She is a rescue dog and did not have any experience with veterinarians prior to us adopting her. Please note, our usual vet NEVER has to sedate her to examine her. Looking back, we should have left Seven Hills Pet Hospital right then. However, they told him they would shave the area and check the wound to ensure that all debris was removed. My husband left her there to have her wound thoroughly examined and cleaned. When he returned, they said that they did not find anything in the wound, they cut it open to examine it and that she was fine. Her arm was bandaged up and she needed to keep the bandage on for a week. Seven Hills Pet Hospital gave her two prescriptions: one for pain and antibiotics. Then charged us $255 for their "care."
On July 8, 2014, her bandage was removed, the medicine was out and Penelope had developed two bumps the size of a gumball at the site of the injury. I took her to our normal vet to be examined; she was not limping, but I was concerned about the lump. Our Vet said that she was not affected by the bump and to keep an eye on it. If it grew or changed shapes, bring her back. He gave her another two weeks of antibiotics. I researched online and thought it was a hematoma or sertoma because of the surgery incision and would be absorbed by the body in 5-6 weeks.
August 5, 2014 the lump began bleeding. I brought her into our vet immediately and the Vet pulled out an inch and a half needle-like palm frond from Penelope's arm. He stated that he thought there was something else in the wound and needed to cut the wound open to ensure that there was no additional debris in the wound. Isn't that what Seven Hills Pet Hospital already did? NO. In surgery, the Vet pulled out another, thicker palm frond from her wound.
Seven Hills Pet Hospital is completely incompetent in their treatment to miss the large debris pulled from Penelope's arm. I drove directly to Seven Hills Pet Hospital from our vet and told them about what happened. I have a copy of our Vet's notes from Penelope's file and the TWO palm fronds to show them. Seven Hills Pet Hospital refused to refund my money.
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