I've used Newt's services a total of 3 times. The quality is great, however, the customer service is extremely poor. Each time I took my daughter's Girl Scout vest in to have numerous patches sewn on. Two out of the three times Newt's lost patches. Both times I had to replace the missing patches. The first time it happened Newt's apologized and the manager swore that it wouldn't happen again. Giving them a second chance, I went back and it happened again! All three times I took photos so that I could keep track of what patches were to be sewn on her vest. The second time they lost a patch not only did they lie to me, a returning customer, but the manager called me a liar! I had photo proof of the patches and he still denied the fact that they lost my daughter's patch. So, if you want a quality sewing job, Newt's does nice work but you won't be guaranteed to get it back and then when you complain about the poor service, the manager and head seamstress will call you names. I would be very careful about using Newt's alterations services. Needless to say, I won't be returning!