I come here once every couple of weeks for a bagel and cream cheese and never have any issues. Love their bagel options - plenty of sweet and savory varieties, although I usually get sesame or plan. They are always fresh and delicious - nice crust on outside, soft chewy inside.
The veggie cream cheese is my favorite, it doesn't have that overly fake seasoning taste like you would get from store-bought veggie cream cheese and there are actual veggies in it.
If you like a lot of cream cheese on your bagel like any standard bagel shop or deli would give you, just ask them to put on extra cream cheese because the normal amount that they use for a bagel is fairly minimal in my opinion. Anyways, they are happy to oblige and I'm always a happy customer.