I ordered wings online earlier today, got an email from ChowNow at 12:40 saying my order was placed etc. I showed up to the Park Rd location at 1pm and they hadn't even rung in my order to the kitchen. The receptionist was apologetic, however, the restaurant had 1 table and all the staff were all just standing around. I then sat for 15 minutes for my food, with no offer for anything to drink or a partial refund for the wait or anything. I'm not sure if the online ordering is down or if the staff was just not paying attention, however individuals on lunch breaks do not have time for 45 minute wings nor does it make me feel any better by the customer service I received.
I then went to their website to contact them and let them know their online ordering is messed up etc, and their contact page on the website wouldn't submit comments either.