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| - I wish there were a zero stars to give. I had been to this location a couple of times and had ok service, it wasn't exceptional but it was close to my house. After a recent visit, they came up with needing a new fuel filter. I didn't have time and would come back. A few days later, I called to see how long the wait was and told the guy what I needed done. He said come on down, it'll be a couple of hours. I dropped it off and had a friend pick me up and we went for lunch and a movie and I even visited with her at her house, that was about a time frame of 4 hours. I had my friend drop me back off, I figured it would be done by now or almost finished. I should have known it was not a good sign when I saw my car still parked in the same spot where I left it. I went in and waited for someone to help me. I understand they are a busy shop, but at least acknowledge the customer by saying I will be right with you.
I was told they had not even gotten to my car yet. I reminded him that I had dropped it off 4 hours earlier at which time he had told me a couple of hours. If you can't deliver on a promise or at least come close to it, don't say it. You'll just end up with angry customers. Mike, I think he was a mechanic, he had come into the shop for some paperwork and proceeded to tell me about a lady whose car had been in the shop for a week. WHAT?! You are actually proud of that fact? You should be embarrassed that you can't fix their car within a day or two.
I sat in the waiting area for another 2 hours before my car was done. I was considerable upset. The person who rang me up gave me a free oil change coupon. That did nothing to satisfy my anger. What good is a free oil change if i have to wait all day. At this point, I do not want to ever come back into your shop and have not.
I've gone to another Fletcher's and have had exceptional service there.
I've decided to take all my vehicles into a smaller shop where you can make an appointment and feel like you are getting personal service.
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