These two gals are approachably hip and make sure even the most delicate services are carried out in warm comfort. (I also really appreciated that they didn't roll their eyes when I asked if it was possible to have my clit ripped off during a Brazilian.) The customer service is probably the best I've encountered-- they make it SO easy to confirm an appointment, while at other salons I've literally given up after weeks of unreturned phone calls. They're also gracious consultants and have steered me away from treatments or services that wouldn't have been my cup of tea. Oh, and they are dog lovers. So, there.