I had a break in my underground pvc pipes and left a message on Sunday. Luke from Down Under called me Monday, and was at my house early Tuesday morning. My pipes were repaired that day! ! We had even agreed on a fair price, but Luke found an additional broken pipe, and repaired that as well with no additional charge. I also have an issue with my salt chlorinator that requires some welding of a limiter, and although Luke stated that was not something he repairs, he took pictures of the issue and sent to an associate to see if he could help. I'm just waiting on a response. I definitely recommend Down Under and have already referred them to co - workers.