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  • I needed to get my nails and toes done and since I am house sitting for a friend in Phoenix I didn't want to drive to my normal salon in Scottsdale. I found this salon on Yelp and made an appt for a gel fill and gel pedicure. When I made the appt the girl that answered the phone was easy to understand and very nice. I arrived for my appt early and the same girl welcomed me and immediately took me to a nail tech station. The salon was clean and pretty busy. My nail tech was waiting at her station, she did not say one word to me, just looked at her phone, drank her water and started getting her tools together. I finally said hello and she looked at me and asked what color I wanted. She did a good job with my nails (I ended up getting a full set since my nails were in pretty bad shape) if you have ever had an old set removed I am sure you know it can be painful. She did a great job it and was very careful with the removal process. My new set looked good but I am not too sure I am happy with the gel polish she put on - it looks thick and I am worried it is going to peel off. But I will update that later. The only conversation we had was regarding my nails and what color i wanted until she was almost finished and then she told me she was tired and just wanted to go home. Unfortunately that would not be happening for her because it turns out she was the one who gave me my pedicure. Normally I am asked what type of pedicure I would like- this time I was not asked and you could tell this woman was truly at the end of her day. My pedicure was okay, nails look good) but what i really want from a pedicure is the foot/leg massage. I did get the hot stones run up and down my legs a couple times and she used lotion that was in a warmer which was nice but..... I seriously did not get a very good foot and leg massage and had to watch a lady 2 chairs down have a girl rub, and pound on her calves and it looked amazing. Meanwhile my tech was lackluster in anything other than the way she would slap my foot to tell me where it needed to go. Two nice things about the spa chairs - they have neck pillows and the thing you rest you calf on while they work in your feet which was nice. I will tell you - I do like a tech who doesn't talk much- I hate having to say I don't understand what they are saying sometimes if they talk and I do just want to relax while getting my services. This woman provided that but the problem was she just seemed angry and not into it. I will give them another try since I work in Phoenix and this is not too far from my office BUT!! I won't go back to that tech the next time I go in. Seriously, she is not a happy person and it showed in the quality of her customer service. Everything else was very nice which is why I gave 4 stars - I just think I got a tech who didn't want to be there that day. They have a lot of color selections and do SNS and other things (eyelash extensions etc ) not sure if they have different options for pedicures because it wasn't offered (no laminated sheet that lists different pedicure options was offered). Hopefully my gel nails last and like I said I will go back. Everyone else in the place was friendly. Oh, one other thing - there was one lady getting a pedicure who was on the phone the whole time and did not seem to realize that she was talking so loud everyone could hear her - which was totally annoying. Salon manager should have politely asked her to tone it done. I don't understand why someone would not realize how rude this is to people who are trying to relax and enjoy the service they are getting
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