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  • I had a really good massage. Emphasis on the HAD. I should have known when I first got there that the front desk staff was incompetent. They didn't know their policies or processes if their lives depended it. To be fair, if you have a straight forward transaction like you'll use the credit card that you made your reservation under, stuff like that then you probably won't have a problem. They can't handle anything more than that. Also, their price list is wrong. They should follow the price list, I think by law, but they don't. They just say it's old. But then why have it out? And why are the internet prices the same too? They also tack on a mandatory service charge. Anyhow, my friends' experiences were not that great. They had rooms that were cold. One friend went with the four-hands massage. Well her room was friggin' cold and with two people working on you there isn't anywhere for you to be covered. So you're a$$ed out (no pun intended) with having a cold massage. She also complained of too much light int he room but they couldn't do anything about it as it was windows that were letting in the light. So she came out of her treatment crying. Mind you, this is a $300+ treatment. So we went to complain. The girl in the back was helpful, but she ain't the manager. It took the manager over 20 minutes to get back to talk to us. She couldn't even look at us. Kept her eyes shut as she spoke. What's worse, she was the concierge!!! WTF?!?! Shouldn't you be kissing my feet? Anyhow, she promised something and we hung out at the spa a little longer. When we went to check out, our transactions were already processed, where they said that we don't pay till the end b/c I was trying to pay up front and not deal with this mess after I'm all relaxed. Whatever. Whatever the concierge promised didn't get communicated back up front. No one knew what to do. The next shift manager hid from us in the back. It was lame. Oh and uh the spa facilities suck too btw. I guess the day we were there someone made off with the lotion. WTF?!?! Don't you have extra? Wierd. But if you are brave enough to deal with this mess, look up David as your masseuse. He is bomb! He has a warm room and even hooked me up with some hot stones! If I could write a review on just him, I'd give him 5 stars.
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