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| - Typically airport hotels are not travelers' favorites. The location isn't usually 'sexy' like downtown locations and sometimes the noise from the airport can cause a disturbance in getting work done or getting any sleep. And this hotel was no different - it is so close to the airport that you can walk across the street and it's in a heavy business and industrial area. But wait until you walk in...
As I stood in line upon check-in, a check-in that took longer than it should have, I noticed several things. It was impeccably clean, the front desk people and the other guests seemed happy, and there was a loud concrete pounding noise and vacuum cleaner running the entire time I was standing in line. Please tell me, not another hotel under construction. This just happened on my last trip at another hotel less than a month ago.
When it was finally my turn at the check-in desk, I was greeted with a very warm welcome. It was my first time to Toronto and the front desk agent made me feel like a VIP. He was friendly, cordial, and most importantly sympathetic to the wait I just had and the endless pounding coming from right below us. It was a Sunday after all, why are these people still working, we joked.
He placed me in a room far enough from the construction so I never even noticed it during the rest of my stay. My room was also clean and green - it had a recycle bin in the room! I've traveled A LOT and have never seen a mini recycle bin right in my room. Sexy, no. But smart, heck ya! Thank you to this hotel for choosing environment over sexy.
One of the reasons I like traveling is because I get to turn the ac really low and sleep like a hybernating bear. Since I live in Florida where it is almost always HOT I like cuddling up and getting a great night's sleep. However, I would not be so lucky. You know how hotels have now put these timers on their ac's so they shut off automatically after a certain period of time? Well, this one was no different. It went on and off EVERY 30 minutes. I wouldn't have minded so much if I didn't notice but who could sleep through the noise this thing made every time it went on and off. It would wake a sleeping bear in Alaska.
You are probably beginning to wonder why I gave this hotel 4 stars. This is why: despite the construction and the totally annoying ac that disturbed my sleep instead of enhancing it, every interaction I had with every employee at the front desk was AWESOME! Totally, totally awesome. They were friendly, accomodating, helpful, welcoming, and just plain 'ole nice! It was as though I was a guest in their home, not their hotel.
The moral of the story? SERVICE, SERVICE, SERVICE. I could have complained about the ac and the construction and maybe even got a free night out of it. But they were so fantastic that it made up for any of my inconveniences.
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