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  • We flew to Huatulco in Dec and coming back the check in at the airport was a total joke. There was one person working at the counter and one for VIP. it took over 2.5 hrs to get through. When we checked in at Calgary, My luggage weighed 17KG and my BF's 20kg On return mine weighed 20 and his weighed 23KG. So he had to pay $45. We had not bought anything...in fact we emptied 2 lotion containers . Nice little scam they have going on. There was a male flight attendant who was the rudest I have ever met. When he came with the cart I asked him what was on the menu and he snarled at me that there was a menu card in the folder on back of seat. I said no there is not one in there..."Yes...right in that folder!!!" No I said it's not there. " YES IN THAT PLASTIC BAG IN THE FOLDER" again I said no its not there...at which time he turns away and the lady in front passes me hers...he turns back and sees the menu and says " SEE!! I TOLD YOU!" I said well this lady just gave it to me...please let me review it now to see what I can order...and then he says " Well I have OTHER people to serve too!" The service was slow coming and not often enough....people were going back to get drinks... One flight attendant had a nasty scowl on her face the whole time. When we were all getting off the plane was the ONLY time she smiled. My vacation in Mexico was fabulous but the flight attendants left a bad taste in my mouth for AirTransat. Won't be picking this charter company again. West Jet for me!
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