I would have had a better experience here if I were a "real valued customer" at this establishment. Instead, I came to this business as a Groupon customer for laser hair removal. I had to cancel a session due to an unforeseen emergency. Amber, the owner explained that they were taking a session away due to late cancellation. Upon learning this I explained the nature of the emergency. At this point Amber explained that the best she could do was offer me a discount on the session that I would now be required to repurchase. She went on to explain that they lose money on Groupon customers vs. her real customers. (Silly me, I thought the fact that I purchased and received service made me a real customer.) When I tried to speak she talked over me explaining the importance of the rules, never once stopping to think about me, the customer. Groupon apologized and immediately refunded me for the laser hair removal package.