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| - Updated 4/12/16- I had to edit this from 5 stars when Bill W. ran service, to 3 stars now that Fred Nielsen runs the service department. He sends you an email the day before as a reminder of your appointment and it states that they have a shuttle and rental cars. I get there at 7:20, for a 7:30 appointment, and of course Fred is running around like a chicken with his head cut off. This gent rushes everything.
He takes me to the service desk and takes down all that is wrong with my Fiat, btw, DON'T by a Fiat. We have a 2013 Fiat 500c and at the start of the 3rd year, the sunroof, which we barely use, broke. We don't put anything on the roof, so this shows how bad these cars are made. This is just one of 5 problems we had to take the car back for, so we will be trading it in asap.
Fred then tells me that there is no shuttle until the afternoon. So if I don't pay to rent a car, I am stuck there all day. So I destroy my families budget and rent a car. Of course Fred calls me a few hours later to tell me that they had to order parts, sunroof, gear shift cover, etc. The car won't be done until the next day, for which I can not afford to keep the rental car. So now we have to ask friends for a ride, something that we should not have to deal with. If Fred were an honest man, this "shuttle" he says they have would have handled the rides to and from.
He is not polite, he is so rushed that you feel pushed away, which also has me wondering if anything he tells me is true. Do they replace the parts as he says? Or just fix them to make them last until the warranty is up? I will never again take my vehicle to this lot(praying that nothing else goes wrong until I can get rid of it). Now to send this to their corporate office.
Update - 8:55 a.m. 4/12/16- Some gent just called me from Fiat after receiving my email. Fast response, which is nice, yet he didn't do anything for me. At the end of the conversation, he is trying to help me trade in my car, and I don't even have it back from service. You would think instead of trying to make more money off of me, that they would help me pick up my car once it is finished. Fiat is becoming more of a joke by the minute.
Update - 9:08 a.m. - Fred Nielsen just called me and told me that I am being slanderous towards him. He also says that he is sorry I feel this way, and hopes it makes me feel better. He also told me that the email sent the day before wasn't from him, it was auto generated, yet it had his name and email address on it, I still have the email. I will NEVER go to this dealership for anything again. I hope that their calls are recorded. Fred, I feel MUCH better telling folks the truth.
Here is a direct copy from the email I was sent the day before I took my car in;
For your convenience, we have our Service shuttle available from 7AM to 6PM Mon. through Fri. and 7AM to 4PM on Sat.
Enterprise Rental Car is available Mon. through Fri. 7:30AM to 5:30PM and Sat. 8AM to 12PM.
In a rush? We also offer options for convenient checkout and pick up.
Respectfully,
Fred Nielsen
Service Advisor
[REF_V10120929-565452_NO]
Update - 4/12/16 -3:20 p.m. - Fred just called me to let me know that he learned something and understands my frustration now. If he had given the Enterprise rental agent the RO #, the deposit for the car would not have been $250.00, it would have been only $50.00.
If the auto generated email hadn't made me think a shuttle were available, I would not have been so frustrated. I may have stopped and taken a look at other ways to get home cheaper, like Uber. Yet I was upset from the situation, and folks that are upset and feel cheated don't always stop to think, they just want to leave. I have my car back and all was taken care of. I won't lie, after this i'm praying that I never need warranty work done again.
I want to be fair and say that they did a great job on the car. I just wish their promise of a shuttle hadn't screwed things all up, because now I am dealing with Enterprise charging me what they were supposed to hold. So I am left to call my bank and fix a lot of garbage.
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