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  • I've been here NUMEROUS times with my family and friends and has always received good service. Finally had a chance to take my sister out for sushi for her belated birthday. We could of gone to our favorite place Naked Fish but they don't have AYCE and I wanted to take my sister to a place she never been. Get there around 7pm.... Its not busy so I figure PERFECT even better don't have to wait for table or probably wait long for our food.... WRONG!!!!!!! They sat us down but we wanted a lil more quiet area so we can catch up. Asked to sit at the table where I always sit with my family. That corner table was like a fridge!!!! My sis asked to see if they can turn off vents above us or do something, the woman server said its just the fan only and will have it lowered. .... Said we will both have AYCE and that it was my sisters 1st time here so she showed her menu and what was not part of the AYCE. We ordered 3 order of shrimp tempura n poke and other items. Got the items but no poke n tempura... Place our 2nd round order and questioned where is the surf n turf, tempura n poke....." Oh its coming "..... Asked Manager for another beer with 2 cold glasses n again stated we waiting on 2 surf n turf.... Finally he brings it out NOT SIZZLING n not hot!! While other table in corner has there's coming out sizzling n smoking??!!!!! My sis looked at me like WTF??!!!! ALL DURING THIS TIME ITS STILL COLD AS F**K AND OUR FOOD WAS GETTING COLD BY THE SECOND!!!!! Ask server in jokingly way if there's a jacket or blanket since its still cold.... She said I'll tell them to lower the fan. Ummmm weren't u suppose to do that when we 1st sat down???? ..... Placed 3rd round, asked BTW we still waiting on our shrimp tempura and poke!!...... FINALLY GOT IT but only 2 orders of shrimp tempura! At this time we were cold AF so stepped out to warm up. Came back in and server said we turned off the fan for you. ????.... After fact we sat here over an hour????? So we order dessert vanilla creme brulĂ© which was good but we were still cold AF!! Fan stop but a/c still felt like it was blasting only on us??!!! NEVER have I ate there in that same spot and was that cold nor felt any type of draft on me!!! .... By this time I was furious since we had to ask numerous times for our food plus while placing our order there was a long period of time to receive our food and let me remind you IT'S SLOOOOOOW!!!!!! It been busier before and I had better service! ...... Wrote a note on my receipt and HAND DELIVERED TO THE MANAGER! NOW LET ME SAY THIS, I'VE DEALT WITH HIM TWICE PRIOR TO THIS HORRIBLE EXPERIENCE AND HE WAS NICE AND VERY SOCIAL MAKING SURE WE WERE HAPPY WITH OUR EXPERIENCE THERE. "THIS TIME" HE HAD AN ATTITUDE OF A DEBBIE DOWNER IDGAF ATTITUDE!! NEVER ONCE SMILED OR ASK HOW'S THINGS GOING..... WHEN I PERSONALLY GAVE HIM MY TAB AND SAID THERE'S A NOTE IN IT ALL I GOT WAS A "OK"?!!!! WHAT A POOR SORRY UNPROFESSIONAL MANAGER TO HAVE AT A RESTAURANT! WHERE'S YOUR CUSTOMER SERVICE SKILLS???? NEVER BOTHERED TO ASK A QUESTION OR TRY TO RECTIFY THE HORRIBLE EMBARRASSING SERVICE WE RECEIVE AND IN FACT THAT I RAVED ABOUT THIS PLACE ON THE WAY THERE TO MY SISTER TO ONLY BE ASHAMED I TOOK HER THERE!!! ..... EVERYONE ASKED WHY I EVEN BOTHERED TO TIP??!!!! I GAVE 15% TIP IN SPITE OF THE HORRIBLE SERVICE!!!!..... NEVER COMING BACK NOR WILL I EVER RECOMMEND THIS PLACE!!!! AFTER SPEAKING WITH SEVERAL OF MY COWORKERS AND FRIENDS, MAJORITY ALL SAID THEY STOP GOING THERE BECAUSE OF TERRIBLE SERVICE!!!! NEVER AGAIN!!!
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