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  • I'm a local Las Vegas and normally I hardly have a chance to eat at Hotel. But because of Total Rewards voucher. I am eating steak inside the Rio today. Big shout out to my server Jose Luis at this AllAmerican Bar and Grill place. He was super friendly from start to the end of my meal. Bone-In Rib Eye $42 was my lunch. My plate was beautiful but as soon as I cut into my steak. It was well done instead of medium rare. I was not upset but a little disappointed and I normally never like to complain. Jose (my server) was very attentive and had checked on me about my steak and as soon as he noticed my steak cooked wrong.. Immediately he fixed it in less than 7 mins. Not even have to call his boss over but took his initiative ASAP. The fact that someone bring their passion to work already winning!!!!!! I also noticed many managers walking around on their floor but nobody glance or say hi to customers until almost the end of their meal. Vegas hospitality had changed for sure. I will dine here again when I come back to Rio! Thank you Mr Luis. You made one happy steak lover customer happier.
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