Billing dept. leaves something to be desired. When billed during my wives visit, they said they had made a mistake and overcharged us. I had to wait two days for my bank account to be credited before they could re-bill me the correct amount. Then I started receiving statements for a balance due. I called the billing dept and after running in circles with many excuses I was told that the account is settled. But, since then I have still been receiving statements for a balance due. It doesn't seem the billing dept. knows what they are talking about. Tried to call them to get the story but billing dept. closes at 4:45. One more inconvenience in a long line of inconveniences.