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  • My wife and I normally enjoy our visits to this location, but today wasn't the best experience. Every couple of minutes I could hear what sounded like a tub of dishes being dropped on the floor. My food was good, but what upset us was finding a straw wrapper in the dollop of butter on top of my wife's Belgian waffle. We showed our server, who was very kind and she took it away and quickly brought us a brand new waffle, wrapper free this time. When it came time to pay, the server helping us at the register asked us about the quality of the food today and we told her about the wrapper incident. She quickly got a manager to come to us, but the manager only asked if we "got a new one", and nothing was done on our bill in reflection of that mistake. That all seemed like a waste of time, since we had to wait for her to come talk to us and then pay our bill afterwards. We did eat the replacement waffle but that isn't the point, serving food like that goes against your guarantee as a restaurant to deliver clean and safe food. We didn't even get an apology from the manager! At the very least, we could have been refunded or something. Since we are food industry veterans this left a bad taste in our mouths as we left the establishment. We will continue to give this location our patronage because of convenience, cleanliness, and quality but we really hope this kind of thing doesn't happen to us again!
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