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  • Food is always great, but this location has hit an all time low. The Manager, Tony, is awful. There was a bat In the restaurant and he was nowhere to be found. There were kids crying and people screaming, and a customer finally got the bat out the door. We also had food that was wrong; we had food that never came. They comped a part of our bill, but he never came out to our table to apologize. The server was great, but he needs training in customer service. Actually, I never saw him the 2 hours we were there. When he finally came out at our request, he did not apologize. He even said that bats "come out at dusk"...an excuse that just made a bad experience worse. His staff seems to like him, but as a customer (fairly regular) I was appalled. I will not be back to this location for sure...good thing Madison has other options.
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