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| - My partner and I read various reviews of Bitter and Twisted before we decided to visit. It seemed that most people online felt the service there was lacking. Our experience was quite the opposite. Our time at Bitter and Twisted was stellar. Our drinks were delicious. The owner stopped by and was very friendly and grateful for our drop-in. The bartenders (there were three working) were all very friendly and accommodating. We stopped by Bitter and Twisted on a late Saturday afternoon. This was during Comicon weekend and also a D-Backs game. Upon entering the establishment, there were only about 6 other guests in the whole place. When we left around two hours later, the place was over 3/4 full. I'm glad we went when we did!
The building and decor are beautiful. The employees are hard to recognize as there is not really a uniform. It seems that they all wear dark colors (?). The drink menu is expansive. It appeals mostly to a foodie or gourmet type. The food menu is a little too foo-foo for myself and my partner. That says a lot as she is a french-trained chef and myself, I am a school administrator who, in a past life, worked in hospitality for over 10 years. We love food and drinks! We love to learn about them too. However, the food menu was a little too complex for us personally. The owners could have made their food menu a little more pub-grup accessible. Beet & egg? What is that?! If the staff had time to discuss items with us, we probably would have been adventurous enough to give something a chance. However, the bartenders just don't have time to give a descriptive sell to items on the menu. And we weren't into looking up definitions of food items on Google during our visit. :)
All in all, we were impressed by Bitter and Twisted. The staff was knowledgable, the location was great. Remember, all drinks are certainly hand made. Our drinks took about 7 minutes to make and deliver to us and we were sitting at the bar. Allow that kind of time before you decide to ding the service. The employees and owners of this place obviously have a passion for gourmet cocktails. They have an "ice program" after all. And no energy drinks in the place. This is not your average watering hole. Nice job, Bitter and Twisted. We will definitely be back!
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