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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I ordered a canvas print online to be picked up at this location on 11/21. When the canvas was ready, I received an automated call letting me know it was ready. So I had my husband pick it up and done. I ordered 7 more canvas prints on 11/30 with an estimated pick up date of 12/06-12/13 at this location. Surprisingly, I received an automated call at 12:01pm on Monday the 4th letting me know that my order was ready to be picked up. I was excited that it had arrived early and went ahead and tried to pick them on my way to work which I had given myself an hour extra to do so. Upon arrival (I believe the clerk's name was Kim) I was told the canvas was picked up by someone named George. I dont know who George was and surely did not sent my husband or anyone to pick my order up. I gave them my first and last name and they still insisted that George picked it up ??? She didn't bother to try and resolve the issue if my order was in fact picked up by the wrong customer nor was apologetic about the whole confusion. When I told her I had 7 prints George only picked up one) she started saying maybe I was in the wrong location ??? Like the mistake was on me. I pulled up my order history on my phone and even showed her the caller ID of the number 702-562-3169 that called me stating my order was ready to be picked, she replied "oh uh yeah thats the photo center...I don't know who called you but you're order is not here yet and you never should go by a robot or automated system because we have live people to call to let you know". WOW Instead of lying she could have just apologized for the error that she or someone in their team or their system mixed my number up with "George". When previously I received an automated call and even have it on my vm as a proof. I waited to see if I will indeed get a "live" person to call me/leave me a message once my order actually arrived. The canvas arrived and had been sitting in their store for 2 days as I monitor its status online. But no "live" or automated call called me. This morning I decided to just call to check if they are indeed there this time. The person who answered the phone was the same person I spoke to in person. I could tell by her voice she knew it was me. When I got there to pick them up, they forgot to give me one of the prints and I didn't realize it until I drove away and was a bout 5 minutes away already. It was a mess, but glad this time I was taken care by Chelsea (the only reason I gave this review 2 stars). She at least apologized for not giving me one of the canvas.
http://www.openvoc.eu/poi#coolReviews
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