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  • Just realized that we needed to replace all six smoke detectors in our house. Found the item on homedepot.com and it said 11 were in stock. The new model we found, actually had better features than our current model ( combo smoke and CO detector with voice). We went to the store and found the six and went to the register. My wife reminded me to check Amazon and see if Home Depot would price match. I found the item online sold and shipped by Amazon for a cheaper price. The employee at the cash register did not know what the price match policy was. We then walked all the way back to customer service desk. We showed the ad on my phone with the specific model number and price to that employee and he said " I have to find it, sometimes they do it" He found the exact same price on his computer. Instead of completing the transaction for us, he said let me call someone. He called someone, confirmed it was sold and shipped by Amazon, then the person on phone said they could not do it. What a wasted trip! I ended up going online last night and ordered the six detectors with same day delivery from Amazon. Also here is the text from their price match policy on the website for home Depot: "How the Low Price Guarantee works for in-store purchases: If you find a current lower price on an identical, in-stock item from any retailer, we will match the price and beat it by 10%. Just bring the ad, printout or photo with you to the register for validation. (This may involve the associate contacting the competitor)." This store needs to train people on their own started policy and follow through.
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