VIBE
Not much to discuss. We were on the patio.
The manager needs a course in smiling, warmth and friendliness.
That said, they did comp one part of my very bad, no good, horrible meal. I've been to spring rolls before but this was bad on another level.
I ATE
I had the house pad thai with chicken and chicken spring rolls as an appetizer.
For $5 you get three spring rolls, but they way they are presented, it dupes you into thinking you're getting four. Did I mention that two of my chicken spring rolls were vegetarian?
I didn't think it could get worse but it did. As mentioned below the pad thai was pink, gelatinous and cold. Not to mention the turtle's pace of service at lunch time with about 2-3 other tables on the patio.
I spoke up about both dishes and got checked in by the manager who wanted me to verify my complaint. Fine. They comped me on the pad thai but not on the spring rolls.
It was fine. At least they comped some of it. They asked me about three times if we wanted dessert to make up for it or something else on the menu. Why would I want more badly cooked food?
I knew I should have stuck to my old standby, Chipotle, than try something new in this area. I anxiously await the Fresh that will open.
OBLIGATORY CATCHY REMARK
I "rolled" on over to the Starbucks across the street for a banana chocolate chip muffin and latte. I was satisfied. I will never return to Spring Rolls again.