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| - My love affair with Primanti's goes back to my first visit to Pittsburgh. After a red-eye with a stopover in Detroit in the middle of December and a devastating 4-1 loss to the NY Rangers, I made my first ever visit to Primanti Brothers for a sandwich and beer. The little restaurant in Market Square welcomed me with open arms, beckoning my southern self out of the snow and into the world of their signature sandwiches.
A few years down the road, I made my second visit on the way back from a job interview. Primanti's greeted me like an old friend, tempting me with Yuengling (I was living in Texas at the time) and cheese-filled comfort. Upon my move to Central Pennsylvania, the visits continued and the locations expanded. My order never changed (hello, one vegetarian sandwich!) and the quality never waivered.
Soon after I started dating a Pittsburgher, we discovered a Primanti's only minutes away from his house. It was fate. Yes, definitely fate, if not fortune. It has become a weekly ritual for me to roll into town Friday evening after a 2-hour drive and ease my troubles at a wooden table with a big mug of beer and a slaw-filled sandwich. The service is always great--every single server and bartender I've encountered at any location has been laidback, genuinely friendly and attentive. They don't even judge the boyfriend when he burns his tongue on hot-out-of-the-kitchen pizza/fried zucchini/fried mushrooms/you name it.
Service was a little slow on our last visit--a busy Saturday night with lots of sports on (forgive my ignorance--I only follow hockey.) Drinks came out quickly, so I had no problem with the wait for food. Our fried mushrooms arrived and my date and I glanced at each other uneasily--they were still cold in the center. No worries, though, we'll just ask them to stick 'em on the fryer for another minute. The manager was on the floor helping out the servers racing around to serve an abnormally large number of large groups and caught wind of the slip-up. He had already stopped by to apologize for the wait and bring more drinks, which was more than kind as it demonstrates the high standards of the restaurant.
Sandwiches came out and we devoured them as usual. The manager surprised us by comping both of our rounds of drinks--totally unexpected. We would have gladly paid for everything since we were not upset or concerned at all about the mushrooms or the (not too long) wait, but he and our server assured us that they were committed to making sure guests had a great time and making it up to them if they didn't. WOW! Way to show customer appreciation!
And that's why I love Primanti's.
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