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| - After seeing many of my other Yelp Friends share photos and post great reviews about LA Crab Shack, I made it a point to put it on my calendar to come out and enjoy once I return back in town.
I've been to the other popular Crab style places here in the Valley as well as the one's in the Bay Area & So Cal where each of the places caters to a specific style. LA Crab Shack caters to a Vietnamese style which is great but our overall experience didn't match but let me explain why... as well as why I'm still coming back!!
Unfortunately, our issues ranged from slow service, availability and then food preparation. Before I go into more details, I will say that the manager and the staff really tried their best to remedy the situation but it was just one of those nights when nothing going in the positive way.
The menu is very similar to the other places when it comes to ordering everything by the pound and they have some Fried basket combos that encourage you to indulge a bit. The one thing I would like for them to have would be some bread like a French roll to "sop up the juices" but I recognize that's not the style (and that's cool)
We came in a little late in the evening so it was easy to grab a table. They have plenty of TV's on the walls for sports or entertainment and the open windows with it sitting in the corner plaza are great as you can people watch from the inside (or outside).
To start, we ordered the margaritas and cold beers. We then followed it up with an order of Gumbo, 1lb of Shrimp (flavored with Lemon Pepper), and 1 Dungeons Crab (about 1.5 lbs, flavored with the Crab Shack Blend) with some added sausage.
It took a moment for the margaritas to arrive but the beer was quick (learned our server was pulling double duty as the bartender). Then our server came and told us the Gumbo was done for the day after about 10 mins... We were like, oh noooo... but then a few moments later, surprise, they had a bowl for us. It was the last bowl, but it was served in a "to go" container with the lid which to us meant it's either been sitting for a while or it didn't get placed with someone's "to go" order. It was still hot, but not hot from a pot. To sum up, it was good with some nice flavors and the sausage that came with it stood out. Which made me look forward to the sausage I added with my boil bag. After downing my 1st Margarita, it took forever to flag down and get the 2nd one and when it arrived, it was horrible... it had no flavor and tasted like something else water down lime juice and cheap tequila...
Shrimp arrived and no complaints as we enjoyed the flavor but instead of getting our Crab we got a 1lb or 2 of Crawfish... Neither of us are fans of Crawfish so when I finally was able to get the server & the owner, they worked to fix the situation. Told us to go ahead and enjoy it while we waited on our Crab (at no charge), but I can't eat something I don't like (free or not).... So it was wasted... or it went to another table where they were looking at us saying "THANK YOU".... So now no Crab and we have to wait and I'm starving... When the crab does come, I crack open a claw and get some meat... tasted a bit too fishy. We cracked open the body and realized, yeap... not cooked thorugh leaving everything really mushy and yucky. The crab was a dungeous crab at over 1.5lbs so it requires more cooking time than a blue crab or other seafoods... Given that we got Crawfish 1st, we believe the order got mixed and they pulled the crab too early to make sure we didn't wait longer than what we waited.
At that point we were pretty much done. The manager and server were really tentative to try and resolve the issue so I want to give them credit for that. We were still hungry so ended ordering the lemon pepper fries and he brought us some additional sausage and potato. We weren't charged for the crab and few extras but it was clear that our 1st experience wasn't good. The owner's engagement to try and correct the problem as he saw it going south is one of the reasons we will come back. 2.5 stars but because the staff & owner were truly concerned I gave 3 stars!!
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