I wouldn't be writing about this if I didn't notice that 90% of Panda Expresses do this:
1 employee ratio per 10 customers = a disaster waiting to happen.
Please Please Please employ more people. It is not cool to wait 15 minutes to order, especially when it's fast food. I feel bad for the 1 employee that is supposed to get/make food and ring up 10 customers all at once. By himself. 1 person handling the drive thru alone is just cruel.