Ridiculously understaffed and stupid wait times. Not sure why there's such a big hype over this place. The food was alright. The price is way too steep for what they offer. Nothing special enough for me to come back. It's just like any other Taiwanese bbt place, except with a lot more dishes on their menu. Their desert looks so good on the menu but when we ordered it, you can tell it's low quality with ingredients you can buy in the grocery and make yourself at home. One memorable dish we ordered was the matcha tiramisu and it was the weirdest desert we had. Basically a pile of broken up lady fingers/sponge cake (it wasn't even an actual slice of cake) with a LOT of cream on top sprinkled with matcha powder. Apparently that was "matcha tiramisu". The most decent thing we had here was the cheese tarts and the Taiwanese soysauce chicken.