I have yet to have a positive experience here and will be looking for a new doctor now. I've never been able to call and get a straight answer or the right person ever. If it is anything beyond scheduling an appointment, i.e. a simple question such as "since you can't get me in to see any doctor within the next week, can I get an extension on my prescription until I can see the doctor?" you get set into a phone maze, sent to person after person who tell you the exact same thing, "let me transfer you to someone who can help/the office" and then you are back to someone else that can't help you.
I have only been a patient for six months, I've only been into the office twice and have only called three times and I have never had a positive over the phone experience. Of the two times I've gone in, once I had to wait for over an hour past my appointment time for the doctor and I was the FIRST appointment of the day. This is absolutely unacceptable, especially considering I was there with pneumonia. When I tried to get blood work done, I got caught in the phone maze (actually transferred to the same person three times) only to find out that I didn't need an appointment for blood work even though my doctor told me I needed one, then when I did show up to get it done, the girl "wasn't in."
Once I get my prescription filled so I can make it through the next month-- I'm getting a new doctor because Mountain Park Health Center does not deserve any patronage.