I feel like I've been lied to with the Caplansky's name attached to this 'restaurant' in Terminal 3. I arrived way too early for a 7 am flight and after dealing with security, I was desperate for food and coffee. I wasn't as familiar with T3 as most the time I fly out of T1. The name Caplansky's is the first restaurant in the hallway as I walk towards my gate and I figure it couldn't be that far off from the real deal. WRONG.
I'm not even sure how to describe adequately my experience without being very negative. If the food was remotely close to the Toronto restaurant, I'd be willing to overlook the service blunders but I just... can't. We ordered a simple egg breakfast. The first issue was the wait staff wouldn't look anyone in the eye or acknowledge the order. We had no clue if he heard us at all. The 2nd issue was that the person at the cashier had a lot of problems with the till and basic math. I'm not sure if he was missing a coffee to jump start the thinking process but it was so painful to correct him that I didn't get the right change to make $5. He insisted that 1 toonie and 2 loonie is $5.
The food was just as bad as my memories of liquid eggs in high school breakfast. It was rubbery and tasteless... it also cost me the same amount as 2 breakfasts at a Tim Hortens.
Next time I'm in T3, I'm just heading 5 minutes further towards the end of the hallway where they have the new restaurants opened up. They dont have a branding like Caplansky's but they at least look like they're serving real food.