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  • Very poor business. My wife is out of town with my 12 and 8 year old children. Figured she would support a local business instead of a chain. The pizza and bread sticks took around 1 hour and 45 minutes to delivery to the hotel that is less than 2 miles away. My wife called them after and hour and they said they did not have the room number or a phone number so they did not know who to take it to ( she was in the lobby waiting). The driver took the pizza back to the store without going into the lobby to ask. ( owner said they called the front desk), so they said they would warm it up and throw in a dessert. When the pizza and bread sticks arrived they had 1 small piece of chocolate cake. The pizza tastes like rubber, as it should after being ran around and reheated, the bread sticks were cold and the cake was enough for both kids to take 2 bites. I was not there but I called the place and got to speak to the owner, I asked him nicely to just credit the order. He said they do not do business that way and that my wife should have given them a phone number and room number. I said did you employee ask for either of them? He said we were busy, she probably forgot. Hmm sounds like a procedure on their part was not followed. He said they would not credit the food but would bring another pizza out, it is now 10 pm, the kids were grabbing some snacks from the front desk so they could get to bed. I told him We would have to agree to disagree, oh did I mention he was the owner. It was a $22 order, any good business man would have refunded the order. I am not worried about the $22, it's the principal....... Hoping he can learn a lesson from this post and not let it happen to another family or at least do the right thing next time! Disappointing!
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